RM Health Solutions Private Limited
RM Health Solutions Private Limited (“RM Health Solutions”, “we”, “our”, or “us”) operates the website https://rmhealthsolutions.co.uk/ and related digital services including telehealth consultations and online healthcare education.
This Privacy Policy explains how we collect, use, and protect personal data when users access our platform.
We aim to process personal data responsibly and in accordance with applicable data protection laws including principles reflected in UK GDPR, the Data Protection Act 2018, and relevant data protection regulations applicable in Pakistan and other jurisdictions where users may access the platform.
1. Information We Collect
Personal Information
When creating an account or using our services we may collect:
- Full name
- Email address
- Phone number
- Billing information
- Account login credentials
- Payment details (processed via secure payment providers)
Health Information
When users participate in telehealth consultations, they may voluntarily provide health-related information necessary for the consultation.
Technical Information
We may automatically collect:
- IP address
- Browser and device information
- Usage data
- Cookies and tracking technologies
2. How We Use Your Information
Your information may be used to:
- create and manage user accounts
- provide telehealth consultations
- deliver educational courses and training
- process payments
- communicate service updates
- improve website performance
- comply with legal and regulatory requirements
3. Payment Processing
Payments are processed through secure third-party payment gateways. RM Health Solutions does not store full card details on its servers.
Payment providers may process information according to their own privacy policies.
4. Sharing of Information
We do not sell personal information.
Information may be shared with:
- healthcare professionals providing consultations
- course instructors or educators
- payment processing providers
- technology partners supporting platform operations
- regulatory authorities when legally required
5. Data Security
We implement reasonable technical and organisational safeguards to protect personal data against:
- unauthorised access
- loss
- misuse
- alteration
However, no internet transmission is completely secure.
6. Data Retention
Personal data is retained only as long as necessary to:
- provide services
- meet legal obligations
- resolve disputes
7. User Rights
Depending on jurisdiction, users may have the right to:
- access personal data
- request correction of inaccurate data
- request deletion of personal data
- object to certain processing activities
Requests can be submitted via email.
8. Contact for Privacy Matters
For privacy or data protection inquiries contact:
Email:
9. Policy Updates
This Privacy Policy may be updated periodically. Continued use of the website indicates acceptance of any revised policies.
2. Cookie Policy
RM Health Solutions uses cookies and similar technologies to improve website functionality and user experience.
What Are Cookies
Cookies are small files stored on a user’s device that help websites remember preferences and improve functionality.
Types of Cookies We Use
Essential Cookies
Required for website functionality such as:
- user login
- account management
- security
Analytics Cookies
Used to understand how visitors interact with the platform (for example via tools such as Google Analytics).
Performance Cookies
Help improve website speed and performance.
Managing Cookies
Users can manage or disable cookies through their browser settings. Disabling cookies may affect certain platform features.